QueUp Knowledge Base

Announcements 1

• 23 April 2020 - Rebrand

Recent Issues 0

Information 1

• How much does it cost to run QueUp?

Profile 3

• Where can I find my Profile?
• Why are there other pictures on my Profile?
• How do I follow/unfollow someone?

Login and Verification 4

• How do I log in or sign up to QueUp?
• How do I deactivate my account?
• How do I reset my password?
• How do I log out of QueUp?

Account Customization 2

• Can I change my username?
• Are there some sort of user settings I can use?

Room Help 11

• How do I create a Room?
• Can I transfer ownership of my Room to someone else?
• Can Room ownership be transferred if the Owner is inactive?
• How do I delete my Room?
• What is a Room?

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Room Settings 4

• How do I lock/unlock the Queue?
• What does Room Type mean?
• How can I change the URL of my Room?
• Can I hide the songs in the Room Queue?

Room Moderation 3

• How can I ban someone from my room?
• How can I kick someone from my room?
• How do I add staff to my room?

Chat Help 10

• How do I use role mentions in chat?
• How do I use emojis in my messages?
• Sound Notification / What is that “Bloop” sound I keep hearing?
• There are too many messages in the chat, can I clear it?
• I don't like the images in the chat, can I turn them off?

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Playlist Help 10

• How do I create a playlist?
• How do I add songs to my playlist(s)?
• How do I import a playlist?
• Can I search through a playlist?
• How do I delete a playlist?

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Dubtrack Playlist Exporter 6

• The exporter cannot find my username
• I signed up to Dubtrack using my social media account. How do I find my playlists?
• What are deleted playlists?
• I've entered my username, but my playlists are missing.
• I've forgotten my Dubtrack username. Can I still get my playlists?

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DJing Help 6

• How do I DJ?
• Is there a limit on how many times I can DJ?
• How do I check the Room Queue?
• How do I know what position in the queue I am?
• I don't like the song that I am playing, can I skip it?

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Dubs Help 3

• What are dubs?
• How do I earn dubs?
• Can I give dubs to other people?

General 5

• The song is stuck, help!
• The video that is playing looks and sounds bad, is there a fix for this?
• Can I turn the video off but keep the audio on?
• How do I contact QueUp support?
• [Guide] How to enable Autoplay

General 0

Rebranding 11

• What happened to Dubtrack and why have you rebranded?
• Will this impact your product and service offerings?
• Why did you choose this name and logo?
• What is happening to the old branding (Dubtrack)?
• Is there anything I need to do as a result of this change?

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